Logging in from a notification message, desktop or mobile notification If your account is configured to use a third-party SSO federation service, you will automatically be redirected to the proper login and registration screen. The direct login screen of the Secure Messaging portal will contain an option to reset your password. To reset your password, please use one of the methods below to access the direct login screen of the Secure Messaging portal you are trying to access. For this reason, there is no option to reset your password in case you have forgotten it. TROUBLESHOOTING: At this stage, the system does not know what Secure Messaging portal(s) you belong to, what data jurisdiction your account is hosted in, nor what SSO federation service you are configured to use. Once you have reached the Discovery screen, please enter your email address to launch the discovery process.If you are registered with more than one Secure Messaging portal, the Discovery page will display a list of your accounts to choose from and login. There are several easy ways to access it even if you don’t know the web address (URL).Īt any time, you can visit (opens in new window) to access your account(s). The web address (URL) is different for every organization depending on where the data is hosted. You can access the Secure Messaging portal directly from a web browser. Logging in from the Secure Messaging Discovery screen If you are expecting an invitation but have yet to receive it, please contact your organization’s IT administrator or the person from whom you were expecting the invitation. To log in to a secure messaging portal, you need to be invited. TROUBLESHOOTING: Access to a Secure Messaging portal is free for all licensed users and invited guests. This notification is not required to access your secure message and merely acts as a link to the webapp. When an organization or user generates a secure message addressed to you, an email notification message is automatically sent to your regular email. This page explains how to login to the DeliverySlip portal(s) you have been invited to. Solution home Security Solutions DeliverySlip Secure Messaging FAQ: How to Login?
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